Privilege system is based on groups and users. All users typically includes one or more groups. On the basis of the groups going management of users and access to the ticket. For example, groups of users see only their general ticket groups, and do not see the ticket of other groups.
Administrators group can see the ticket of all user groups, in which they are administrators. These rights allow the same to generate reports of the group.
As a privilege system plays an important role form creation ticket. Forms can be of unlimited to the system. Each group of users or a specific user can have their own unique form of creating tickets. If you do not have the specific shape, use the form creation ticket settings from the selected group.
On the basis of user groups are accessed tickets. And on the basis of form creation ticket - the process of the formation of tickets for certain groups / members.