Configuration

On this page includes configuration ticket system.



  • Ticket code - option to indicate in what format to assign the ticket code. In the order - will be assigned a number in order. Character code - the code will be assigned to the ticket of a set of characters, a certain length.
  • Moving to archivethe number of days after which the ticket will be transferred to the archive.
  • Removing - the number of days after which the ticket will be deleted from the Deleted section.
  • Remember before deadlineoption to receive e-mail notifications for a few days before the expiry of the ticket.
  • Remember after deadlineoption to receive e-mail notification that the ticket has expired.